GDPR

GDPR

2020 PRIVACY NOTICE

This website is brought to you by Sen Wellness. We take the privacy of our website users very seriously. I ask that you read this privacy policy carefully as it contains important information about how we may use your personal data.

For the purposes of the Data Protection Act 1998, Sen Wellness (‘us’ or ‘we’) is the ‘data controller’ (the person who is responsible for and controls the processing of, your personal data).

Personal Data

Sen Wellness shall obtain personal data about you (such as your name and email address) whenever you submit an enquiry online or subscribe to our newsletter. For example, we shall obtain your personal data when you sign up to join our email list or buy our services. In the case that you use our services we may take a brief medical history, to assist us in supporting you medically. If you use our services, we shall retain your personal data for the time you are our client, or until the point that you opt out.

How we use your personal data

We shall use your personal data for the following purposes:

  • to identify you and any accounts you hold with us;
  • administration;
  • to fulfil your order;
  • marketing—see ‘Marketing and opting out’, below;
  • fraud prevention and detection;
  • billing and order fulfilment;
  • to notify you of any changes to this website or to my services that may affect you;
  • security vetting; and
  • improving our services.

Marketing and Opting out

If you have given permission, we may contact you by email about our services, promotions and special offers, that may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt out at any time. See ‘Your rights’, below for further information.

Disclosure of your personal data

We may disclose your personal data to law enforcement agencies in connection with any investigation to help prevent unlawful activity.

Keeping your data secure

We shall use technical and organisational measures to safeguard your personal data, for example, we restrict access to your data and any personal details held are encrypted.

While we shall use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.

Your rights as a data subject

You have the right, subject to the payment of a small fee to request access to personal data that we may process about you. If you wish to exercise this right, you should:

  • put your request in writing;
  • include proof of your identity and address (e.g. a copy of your driving license or passport, and a recent utility (dated in the last 3 months) or credit card bill); and
  • specify the personal data you want access to.

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:

  • put your request in writing;
  • provide us with enough information to identify you; and
  • specify the information that is incorrect and what it should be replaced with.

You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, you should:

  • click on the ‘unsubscribe’ button in an email we send to you; or
  • put your request in writing (an email sent to info@senwellnesssanctuary.com with a header that says ‘Unsubscribe’ is acceptable);
  • provide us with enough information to identify you (e.g. your full name); and
  • if your objection is not to direct marketing in general, but to direct marketing by a particular channel (e.g. email), please specify the channel you are objecting to.

Complaints or Queries

We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints that we receive about this very seriously. We encourage you to bring it to our attention if you think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the email address below.

info@senwellnesssanctuary.com

If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office as the statutory body which oversees data protection law – www.ico.org.uk/concerns.

Contact details

We welcome your feedback and questions. If you wish to contact us, please send an email to info@senwellnesssanctuary.com

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

Testimonials

What a special place!! I had an unforgettable week at the sanctuary. Filled with relaxing treatments, friendly faces and the most nourishing food. Also loved the nearby rock pool and watching the turtles nest their eggs on the beach in the early mornings. Truly recommended!

Constanze Saemann

- February 2020

Overall was a great 2 weeks staying at Sen Wellness, where we reached the goals that were defined - clean the mind, loose weight and starting to get back in shape. We'll be back.

Rui & Claire

- December 2019

What an amazing experience. Everything was above and beyond- treatments, service, staff, hosts, doctors. I thoroughly enjoyed my 7 night stay in a private cabana with amazing meals. The excursions were great and everything flowed so well. I highly recommend if your just looking for a place to relax, if you have a health issue or stress to deal with. Thank you to Sen, I look forward to coming back again.

Madison Graham

- November 2019

Sen Wellness Sanctuary is a true oasis for wellness, relaxation, detox and a culinary heaven. We were pampered from check-in to check-out. The staff was always friendly, the treatments were amazing, the beds were so comfy and everything was very clean. The food was amazing: so tasty and fresh. I was looking forward to yoga on the beach or gong meditation daily as it was the best thing to start or end your day. I would recommend staying at least 7 - 10 days, since 5 days are waaaay to short. There is nothing that I didn't like about this place!

Mimi Harp

- December 2019

This was one of the most uplifting experiences of my life. Everyone was so kind and considerate, nothing was too much trouble. The team are so knowledgeable, catering for your own personal needs. The surroundings are idyllic and food great. I came away after a 12 day stayfeeling like a new woman, totally re-energised both physically and mentally. Just wonderful!!

Karen Lester

- January 2020

A stay in the Sanctuary was a wonderful experience in every respect (renewal for the body, mind and balance of emotions). For 10 days fantastic and professional people took care of us: Ayurveda treatments, delicious and healthy food, daily yoga and meditation. Fantastic yoga teachers (Kundalini, Yin and Vinyasa) and the wonderful Dr. Sam (bioenergy therapy, acupuncture). The area is ideal for retreatment (nature, peace and quiet). This is a place worth returning to - we will definitely be back next year, especially since we need to check how the mango trees planted by us on the lagoon grow

Paweł Bębenek

- November 2019