Terms of Conditions
Last updated October 30, 2023
AGREEMENT TO OUR LEGAL TERMS
We are Sen Wellness Ltd (‘Company‘, ‘we‘, ‘us‘, or ‘our‘), a company registered at 66 Wimpole St, London United Kingdom.
We operate the website http://www.senwellnesssanctuary.com (the ‘Site‘), as well as any other related products and services that refer or link to these legal terms (the ‘Legal Terms‘) (collectively, the ‘Services‘).
You can contact us by phone at +44 (0)20 7486 3373, email at info@senwellnesssanctuary.com , or by mail to 66 Wimpole St, London United Kingdom, United States.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (‘you‘), and Sen Wellness Ltd, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes by updating the ‘Last updated’ date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.
The
Services are intended for users who are at least 18 years old. Persons under the age
of 18 are not permitted to use or register for the Services.
Services are intended for users who are at least 18 years old. Persons under the age
of 18 are not permitted to use or register for the Services.
We recommend that you print a copy of these Legal Terms for your records.
TABLE OF CONTENTS
1. OUR SERVICES
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).
2. INTELLECTUAL PROPERTY RIGHTS
Our intellectual property
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the ‘Content’), as well as the trademarks, service marks, and logos contained therein (the ‘Marks’).
Our Content and Marks are protected by copyright and trademark laws (and various
other intellectual property rights and unfair competition laws) and treaties in the United
States and around the world.
other intellectual property rights and unfair competition laws) and treaties in the United
States and around the world.
The Content and Marks are provided in or through the Services ‘AS IS’ for your personal, non-commercial use only.
Your use of our Services
Subject to your compliance with these Legal Terms, including the ‘PROHIBITED ACTIVITIES‘ section below, we grant you a non-exclusive, non-transferable, revocable licence to:
- access the Services; and
- download or print a copy of any portion of the Content to which you have properly gained access.
solely for your personal, non-commercial use.
Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced,
aggregated, republished, uploaded, posted, publicly displayed, encoded,
translated, transmitted, distributed, sold, licensed, or otherwise exploited
for any commercial purpose whatsoever, without our express prior written
permission.
aggregated, republished, uploaded, posted, publicly displayed, encoded,
translated, transmitted, distributed, sold, licensed, or otherwise exploited
for any commercial purpose whatsoever, without our express prior written
permission.
If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: info@senwellnesssanctuary.com . If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.
We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.
Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
Your submissions
Please review this section and the ‘PROHIBITED ACTIVITIES‘ section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.
Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services (‘Submissions’), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.
You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:
- confirm that you have read and agree with our ‘PROHIBITED ACTIVITIES‘ and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
- to the extent permissible by applicable law, waive any and all moral rights to any such Submission;
- warrant that any such Submission are original to you or that you have the necessary rights and licences to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions; and
- warrant and represent that your Submissions do not constitute confidential information.
You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.
3. USER REPRESENTATIONS
By using the Services, you represent and warrant that: (1) you have the legal capacity and you agree to comply with these Legal Terms; (2) you are not a
minor in the jurisdiction in which you reside; (3) you will not access the Services through automated or non-human means, whether through a bot, script or
otherwise; (4) you will not use the Services for any illegal or unauthorised purpose; and (5) your use of the Services will not violate any applicable law or regulation.
minor in the jurisdiction in which you reside; (3) you will not access the Services through automated or non-human means, whether through a bot, script or
otherwise; (4) you will not use the Services for any illegal or unauthorised purpose; and (5) your use of the Services will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).
4. PURCHASES AND PAYMENT
We accept the following forms of payment:
– Visa
– Mastercard
– American Express
– Discover
– PayPal
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorise us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct
any errors or mistakes in pricing, even if we have already requested or
received payment.
any errors or mistakes in pricing, even if we have already requested or
received payment.
We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, or distributors.
5. POLICY
We reserve the right to accept or decline any booking, refuse service and cancel bookings at our absolute discretion. We do not tolerate discriminatory, derogatory, or disrespectful remarks and conduct that undermines the dignity and respect of our guests, team, and location. We welcome guests from around the world who approach our services with respect and appreciation, and are committed to maintaining a respectful and professional environment for our staff and all guests.
All sales are final and no refund will be issued. Bookings may be cancelled without refund if guests engage in such behavior at any point during the booking process or their stay.
6. PROHIBITED ACTIVITIES
You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.
As a user of the Services, you agree not to:
- Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
- Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
- Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
- Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
- Use any information obtained from the Services in order to harass, abuse, or harm another person.
- Make improper use of our support services or submit false reports of abuse or misconduct.
- Use the Services in a manner inconsistent with any applicable laws or regulations.
- Engage in unauthorised framing of or linking to the Services.
- Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
- Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
- Delete the copyright or other proprietary rights notice from any Content.
- Attempt to impersonate another user or person or use the username of another user.
- Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (‘gifs’), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as ‘spyware’ or ‘passive collection mechanisms’ or ‘pcms’).
- Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
- Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
- Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
- Copy or adapt the Services’ software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
- Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
- Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorised script or other software.
- Use a buying agent or purchasing agent to make purchases on the Services.
- Make any unauthorised use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
- Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavour or commercial enterprise.
7. USER GENERATED CONTRIBUTIONS
The Services does not offer users to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, ‘Contributions’). Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated in accordance with the Services’ Privacy Policy. When you create or make available any Contributions, you thereby represent and warrant that:
- The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
- You are the creator and owner of or have the necessary licences, rights, consents, releases, and permissions to use and to authorise us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms.
- You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms.
- Your Contributions are not false, inaccurate, or misleading.
- Your Contributions are not unsolicited or unauthorised advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
- Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libellous, slanderous, or otherwise objectionable (as determined by us).
- Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
- Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
- Your Contributions do not violate any applicable law, regulation, or rule.
- Your Contributions do not violate the privacy or publicity rights of any third party.
- Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
- Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
- Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.
Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.
8. CONTRIBUTION LICENCE
You and Services agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).
By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.
We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.
9. THIRD-PARTY WEBSITES AND CONTENT
The Services may contain (or you may be sent via the Site) links to other websites (‘Third-Party Websites’) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (‘Third-Party Content’). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.
10. SERVICES MANAGEMENT
We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.
11. PRIVACY POLICY
We care about data privacy and security. Please review our Privacy Policy: https://www.senwellnesssanctuary.com/privacy-policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United Kingdom. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United Kingdom, then through your continued use of the Services, you are transferring your data to the United Kingdom, and you expressly consent to have your data transferred to and processed in the United Kingdom.
12. TERM AND TERMINATION
These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
13. MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We also reserve the right to modify or discontinue all or part of the Services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.
We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.
14. GOVERNING LAW
These Legal Terms are governed by and interpreted following the laws of the United Kingdom, and the use of the United Nations Convention of Contracts for the International Sales of Goods is expressly excluded. If your habitual residence is in the EU, and you are a consumer, you additionally possess the protection provided to you by obligatory provisions of the law in your country to residence. Sen Wellness Ltd and yourself both agree to submit to the non-exclusive jurisdiction of the courts of __________, which means that you may make a claim to defend your consumer protection rights in regards to these Legal Terms in the United Kingdom, or in the EU country in which you reside.
15. DISPUTE RESOLUTION
Informal Negotiations
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a ‘Dispute’ and collectively, the ‘Disputes’) brought by either you or us (individually, a ‘Party’ and collectively, the ‘Parties’), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.
Binding Arbitration
Any dispute arising from the relationships between the Parties to these Legal Terms shall be determined by one arbitrator who will be chosen in accordance with the Arbitration and Internal Rules of the European Court of Arbitration being part of the European Centre of Arbitration having its seat in Strasbourg, and which are in force at the time the application for arbitration is filed, and of which adoption of this clause constitutes acceptance. The seat of arbitration shall be London, United Kingdom. The language of the proceedings shall be English. Applicable rules of substantive law shall be the law of the United Kingdom.
Restrictions
The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilise class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
Exceptions to Informal Negotiations and Arbitration
The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorised use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.
16. CORRECTIONS
There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
17. DISCLAIMER
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORISED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGEMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
18. LIMITATIONS OF LIABILITY
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
19. INDEMNIFICATION
You agree to
defend, indemnify, and hold us harmless, including our subsidiaries,
affiliates, and all of our respective officers, agents, partners, and
employees, from and against any loss, damage, liability, claim, or demand, including
reasonable attorneys’ fees and expenses, made by any third party due to or
arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
defend, indemnify, and hold us harmless, including our subsidiaries,
affiliates, and all of our respective officers, agents, partners, and
employees, from and against any loss, damage, liability, claim, or demand, including
reasonable attorneys’ fees and expenses, made by any third party due to or
arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
20. USER DATA
We will maintain
certain data that you transmit to the Services for the purpose of managing the
performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups
of data, you are solely responsible for all data that you transmit or that
relates to any activity you have undertaken using the Services. You agree
that we shall have no liability to you for any loss or corruption of any such
data, and you hereby waive any right of action against us arising from any such
loss or corruption of such data.
certain data that you transmit to the Services for the purpose of managing the
performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups
of data, you are solely responsible for all data that you transmit or that
relates to any activity you have undertaken using the Services. You agree
that we shall have no liability to you for any loss or corruption of any such
data, and you hereby waive any right of action against us arising from any such
loss or corruption of such data.
21. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
22. CALIFORNIA USERS AND RESIDENTS
If any complaint
with us is not satisfactorily resolved, you can contact the Complaint
Assistance Unit of the Division of Consumer Services of the California
Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N
112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916)
445-1254.
with us is not satisfactorily resolved, you can contact the Complaint
Assistance Unit of the Division of Consumer Services of the California
Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N
112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916)
445-1254.
23. MISCELLANEOUS
These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.
24. CONTACT US
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
Sen Wellness Ltd
66 Wimpole St
London United Kingdom
Phone: +44 (0)20 7486 3373
info@senwellnesssanctuary.com
Eva B.
Sen Wellness has been amazing. The Ayurvedic treatments are top of the bill, the food is delicious, staff always friendly and the surrounding nature is lovely. The beach, the pool, monkees in the trees, squirrels, birds… I will miss this place, the people, the yoga…is has been a bliss and I feel lighter and full of energy again. Will be back! ❤️
Rishabh R.
Stayed at Sen Wellness Sanctuary after spending time at its sister retreat, Rekawa, and loved how different yet connected the experience felt. Sen is beautifully designed, calm, and carries a gentle spiritual energy that quietly wraps around you.
What makes the place special is its setting. On one side you have the wide open beach, and on the other side a serene lagoon, so you feel like you are floating between two worlds rather than choosing just one.
The wellness sessions were grounding, the food was clean and comforting, and everything about the space makes it easy to slow down without even trying. I may not have reached enlightenment, but I definitely reached a very pleasant level of “life is good”.
Sam, the founder, is a warm and thoughtful host who clearly cares about the experience of every guest. You can feel that Sen is built from intention, not just aesthetics.
I left feeling lighter, calmer, and genuinely refreshed. If you are looking for a serene, well designed retreat that feels soulful without trying too hard, Sen is absolutely worth it.
What makes the place special is its setting. On one side you have the wide open beach, and on the other side a serene lagoon, so you feel like you are floating between two worlds rather than choosing just one.
The wellness sessions were grounding, the food was clean and comforting, and everything about the space makes it easy to slow down without even trying. I may not have reached enlightenment, but I definitely reached a very pleasant level of “life is good”.
Sam, the founder, is a warm and thoughtful host who clearly cares about the experience of every guest. You can feel that Sen is built from intention, not just aesthetics.
I left feeling lighter, calmer, and genuinely refreshed. If you are looking for a serene, well designed retreat that feels soulful without trying too hard, Sen is absolutely worth it.
Mamadou & B.
Für mich war dieser Ayurveda-Retreat von A bis Z perfekt und hat meine Erwartungen bei weitem übertroffen. Das gesamte Team ist ausserordentlich herzlich, aufmerksam und zuvorkommend – man fühlt sich vom ersten Moment an willkommen und bestens aufgehoben.
Die Ayurveda-Ärztinnen waren unglaublich angenehm, einfühlsam und kompetent. Ich habe mich durchgehend hervorragend betreut und ernst genommen gefühlt.
Auch die Anlage selbst ist wunderschön: die Lage, das Meer, der Strand – einfach traumhaft. Und nicht zu vergessen das fantastische Essen, das jeden Tag ein Highlight war.
Diese Erfahrung war für mich rundum bereichernd, sodass ich direkt wieder für nächstes Jahr reserviert habe. Absolute Herzensempfehlung!
Die Ayurveda-Ärztinnen waren unglaublich angenehm, einfühlsam und kompetent. Ich habe mich durchgehend hervorragend betreut und ernst genommen gefühlt.
Auch die Anlage selbst ist wunderschön: die Lage, das Meer, der Strand – einfach traumhaft. Und nicht zu vergessen das fantastische Essen, das jeden Tag ein Highlight war.
Diese Erfahrung war für mich rundum bereichernd, sodass ich direkt wieder für nächstes Jahr reserviert habe. Absolute Herzensempfehlung!
Dagmar G.
★★★★★ Absolutely outstanding experience
We were absolutely thrilled with our 10-day stay. From the very first moment, everything was perfectly organized and carried by genuine warmth.
The therapists and treatment team are exceptional – deeply skilled, attentive, and truly present. The doctors are fantastic: knowledgeable, compassionate, and inspiring, making us feel safe and understood at every step. A special thank you also to the service staff for their kindness, professionalism, and constant care. We are very grateful to everyone.
The food was excellent – nourishing, beautifully prepared, and perfectly aligned with the holistic concept of the place.
Beyond the medical and therapeutic care, the additional experiences were truly special: the cacao ceremony was deeply touching, the yoga and meditation sessions were grounding and enriching, and the workshops and meeting with the Buddhist monk were profoundly meaningful and inspiring.
This is a very special place filled with heart, wisdom, and humanity.
A place we can wholeheartedly recommend to anyone seeking healing, depth, and authentic care.
With deep gratitude,
Dagmar and Oliver
We were absolutely thrilled with our 10-day stay. From the very first moment, everything was perfectly organized and carried by genuine warmth.
The therapists and treatment team are exceptional – deeply skilled, attentive, and truly present. The doctors are fantastic: knowledgeable, compassionate, and inspiring, making us feel safe and understood at every step. A special thank you also to the service staff for their kindness, professionalism, and constant care. We are very grateful to everyone.
The food was excellent – nourishing, beautifully prepared, and perfectly aligned with the holistic concept of the place.
Beyond the medical and therapeutic care, the additional experiences were truly special: the cacao ceremony was deeply touching, the yoga and meditation sessions were grounding and enriching, and the workshops and meeting with the Buddhist monk were profoundly meaningful and inspiring.
This is a very special place filled with heart, wisdom, and humanity.
A place we can wholeheartedly recommend to anyone seeking healing, depth, and authentic care.
With deep gratitude,
Dagmar and Oliver
Nadine L.
Mein Aufenthalt war einer meiner schönsten Urlaube. Das Sanctuary verfügt über eine wunderschöne Anlage in sehr ruhiger Umgebung und mit traumhafter Natur, hübsche Zimmer, grossartige ayurvedische Behandlungen, einzigartige Verpflegung und ein unübertreffbar sympathisches Team sowie professionelle Ärzte. Ich bin sehr dankbar und werde ganz sicher wiederkommen. Noch nie fühlte ich mich nach 2 Wochen so erholt. DANKE!
Daniel R.
I spent nearly two weeks at Sen Wellness Sanctuary, and it was a truly transformative experience. From the moment I arrived, I felt how much care and intention goes into creating a space that allows deep rest and genuine healing. The atmosphere is calm, grounding, and thoughtfully designed, with incredible attention to detail that supports relaxation on every level.
Health and wellbeing are approached with real seriousness and compassion here. Sam, the owner, is deeply involved and spends time with guests individually, offering very pragmatic, grounded advice that helps you understand your own journey rather than following a one-size-fits-all approach. His presence adds a lot of trust and clarity to the experience.
There is a beautiful sense of community, with around 20 guests sharing the journey together. It’s inspiring to connect with others who are all there with intention, and the group energy is both supportive and uplifting. Regular ceremonies add depth and meaning to the stay, and the 6 a.m. yoga sessions are an absolute highlight — challenging, energising, and surprisingly joyful.
The setting itself is stunning: the sanctuary sits between the ocean on one side and a peaceful lagoon on the other, creating a feeling of being held by nature. Sen’s commitment to Ayurvedic healing is exceptional — treatments are carefully explained, personalised, and rooted in genuine knowledge rather than vague wellness trends. The regular visits from a Buddhist monk bring an extra layer of inspiration and reflection that stays with you long after.
The food deserves a special mention: it is highly curated, sourced locally, and entirely free from processed ingredients, yet still incredibly tasty and diverse. Each meal feels nourishing, intentional, and full of flavour, proving that healing food can also be deeply enjoyable.
Sen Wellness is not just a retreat; it’s a place to reset, learn, and reconnect with yourself in a meaningful way. I left feeling lighter, clearer, and deeply grateful for the experience.
Health and wellbeing are approached with real seriousness and compassion here. Sam, the owner, is deeply involved and spends time with guests individually, offering very pragmatic, grounded advice that helps you understand your own journey rather than following a one-size-fits-all approach. His presence adds a lot of trust and clarity to the experience.
There is a beautiful sense of community, with around 20 guests sharing the journey together. It’s inspiring to connect with others who are all there with intention, and the group energy is both supportive and uplifting. Regular ceremonies add depth and meaning to the stay, and the 6 a.m. yoga sessions are an absolute highlight — challenging, energising, and surprisingly joyful.
The setting itself is stunning: the sanctuary sits between the ocean on one side and a peaceful lagoon on the other, creating a feeling of being held by nature. Sen’s commitment to Ayurvedic healing is exceptional — treatments are carefully explained, personalised, and rooted in genuine knowledge rather than vague wellness trends. The regular visits from a Buddhist monk bring an extra layer of inspiration and reflection that stays with you long after.
The food deserves a special mention: it is highly curated, sourced locally, and entirely free from processed ingredients, yet still incredibly tasty and diverse. Each meal feels nourishing, intentional, and full of flavour, proving that healing food can also be deeply enjoyable.
Sen Wellness is not just a retreat; it’s a place to reset, learn, and reconnect with yourself in a meaningful way. I left feeling lighter, clearer, and deeply grateful for the experience.
Iris P.
Wonderful place for recovering, mentale, fysicaly and spiritualy and getting wisdom for the rest of your life.
Elena R.
It’s was an amazing experience for us. We are very thankfully have been joined this amazing accommodation, with wonderful staff 😍🙏🏻🙏🏻🙏🏻
peter L.
I highly recommend Sen Sanctuary as an amazing calm oasis to reset your body and mind. I stayed for 7 glorious nights and it has literally changed my life in a more positive intentional way.
The team did a great job of educating us on the Ayurvedic practices (cooking, philosophy, nutrition, lifestyle) and the treatments were wonderful (my first Ayurvedic retreat).
What also made the stay so special is the community that the staff are fostering, so if you are travelling solo then dint worry, you’ll meet some wonderful fellow travellers. As this isn’t really a place for 1 or 2 nights, you have time you really build connections.
The sanctuary is situated far off the beaten track in a nature reserve surrounded by a lagoon and the ocean. If you want to disconnect (from the world) yet feel more connected (with like minded people) then there isn’t a better place to go!
The experience from start to finish was superb - I can’t wait to come back.
The team did a great job of educating us on the Ayurvedic practices (cooking, philosophy, nutrition, lifestyle) and the treatments were wonderful (my first Ayurvedic retreat).
What also made the stay so special is the community that the staff are fostering, so if you are travelling solo then dint worry, you’ll meet some wonderful fellow travellers. As this isn’t really a place for 1 or 2 nights, you have time you really build connections.
The sanctuary is situated far off the beaten track in a nature reserve surrounded by a lagoon and the ocean. If you want to disconnect (from the world) yet feel more connected (with like minded people) then there isn’t a better place to go!
The experience from start to finish was superb - I can’t wait to come back.
Agne R.
I spent 10 days at this sanctuary on an Ayurvedic and yoga retreat, and it was a truly transformative experience.
The location is breathtaking - surrounded by jungle, lagoon, and sea, with an abundance of birds and wildlife. Being so immersed in nature felt deeply grounding and healing. The food was incredible: nourishing, comforting, and clearly prepared with so much care. Every meal felt like part of the healing process.
The Ayurvedic treatments were phenomenal. The doctors and massage therapists were attentive, kind, and genuinely invested in making each day the best possible experience. While the doctors didn’t speak much English, it never felt like a limitation - I was there to experience rather than analyse, and that felt right.
One of the most meaningful aspects of this retreat was the people I met. I formed deep connections and, through this shared space, learned more about myself in 10 days than I have in the past year.
I want to especially acknowledge Lucy and Rebecca, who led the yoga and healing sessions. They are truly incredible - deeply present, compassionate, and gifted at creating a safe, supportive space. Through both their practices and conversations, I was able to process my experience and access a level of healing I hadn’t reached before. They were a huge part of what made this retreat so special for me.
I do feel it’s important to gently mention one observation, as transparency matters. While my personal experience as a guest was very positive, I noticed moments that made me feel uncomfortable regarding how staff were treated, particularly by the retreat owner. Staff appeared fearful at times, and there was a noticeable separation between guests and staff during ceremonies. I also wasn’t clear about how tips were distributed, which left me uncertain. I share this not to detract from the healing I personally experienced, but because ethical treatment of staff is important to me and may matter to others considering a stay.
Overall, this retreat offered profound healing, connection, and reflection. It is a powerful place for those seeking deep rest, self-discovery, and immersion in nature.
The location is breathtaking - surrounded by jungle, lagoon, and sea, with an abundance of birds and wildlife. Being so immersed in nature felt deeply grounding and healing. The food was incredible: nourishing, comforting, and clearly prepared with so much care. Every meal felt like part of the healing process.
The Ayurvedic treatments were phenomenal. The doctors and massage therapists were attentive, kind, and genuinely invested in making each day the best possible experience. While the doctors didn’t speak much English, it never felt like a limitation - I was there to experience rather than analyse, and that felt right.
One of the most meaningful aspects of this retreat was the people I met. I formed deep connections and, through this shared space, learned more about myself in 10 days than I have in the past year.
I want to especially acknowledge Lucy and Rebecca, who led the yoga and healing sessions. They are truly incredible - deeply present, compassionate, and gifted at creating a safe, supportive space. Through both their practices and conversations, I was able to process my experience and access a level of healing I hadn’t reached before. They were a huge part of what made this retreat so special for me.
I do feel it’s important to gently mention one observation, as transparency matters. While my personal experience as a guest was very positive, I noticed moments that made me feel uncomfortable regarding how staff were treated, particularly by the retreat owner. Staff appeared fearful at times, and there was a noticeable separation between guests and staff during ceremonies. I also wasn’t clear about how tips were distributed, which left me uncertain. I share this not to detract from the healing I personally experienced, but because ethical treatment of staff is important to me and may matter to others considering a stay.
Overall, this retreat offered profound healing, connection, and reflection. It is a powerful place for those seeking deep rest, self-discovery, and immersion in nature.
Jadwiga B.
Najlepsze miejsce w życiu i na świecie!<3
Max R.
I had an incredible stay at Sen Wellness Sanctuary. The place is truly a treasure. Everything is perfect. The rooms are beautiful, the food fantastic, the staff super kind, and everything very high quality. The location is incredibly peaceful, nestled between a lagoon and the beach. The treatments are wonderful, and Dr. Sam and all of the professionals are experts. This was by far my favorite part of my trip to Sri Lanka!
Maryanne T.
I recommend this place to everyone for a short or long retreat. A magical place with incredible staff. Structure and kindness are the order of the day. I felt safe, with excellent support in terms of food. Thank you to the whole team.
Isabela C.
Just spent the most relaxing week at Sen Wellness. As soon as you walk in the warm, calm energy envelopes you, not only due to the beautiful understated design of the communal area, but mostly because of the staff. Lucy greeted us and explained everything and she was a wonderful host throughout, answering questions at any hour and delivering the extra mile every time with a friendly smile on her face. Thank you Lucy 🙏🏻
The doctors, therapists and masseurs were incredible, again nothing was too much and did everything professionally with a warmth that may very well be the Sri Lankan attitude towards life, making sure you are comfortable and taken care of. I loved the Ayurvedic treatments and left feeling refreshed and energised.
The kitchen staff made the most delicious food in the Ayurvedic tradition and the fact that meals were served together with the other guests also contributed to the beautiful energy that we felt at the sanctuary.
Amrita and Rebecca guided us through beautiful yoga sessions and meditation practices which we are grateful for. 💛
The location is wonderful, please do take a morning to see the sunrise on the beach.
A quick mention of Taru, the driver who took us back to the airport, who made the 3 hrs journey feel like 10 minutes, told us so many things about Sri Lanka and once more had a wonderful energy to him.
Thank you all and hope to come back soon!
💛
The doctors, therapists and masseurs were incredible, again nothing was too much and did everything professionally with a warmth that may very well be the Sri Lankan attitude towards life, making sure you are comfortable and taken care of. I loved the Ayurvedic treatments and left feeling refreshed and energised.
The kitchen staff made the most delicious food in the Ayurvedic tradition and the fact that meals were served together with the other guests also contributed to the beautiful energy that we felt at the sanctuary.
Amrita and Rebecca guided us through beautiful yoga sessions and meditation practices which we are grateful for. 💛
The location is wonderful, please do take a morning to see the sunrise on the beach.
A quick mention of Taru, the driver who took us back to the airport, who made the 3 hrs journey feel like 10 minutes, told us so many things about Sri Lanka and once more had a wonderful energy to him.
Thank you all and hope to come back soon!
💛
The D.
A Soul-Nourishing 7-Day Retreat at Zen Wellness, Sri Lanka 🌿
My friends and I spent seven unforgettable days at Zen Wellness in Sri Lanka, and it was truly one of the most heart-warming, rejuvenating experiences of our lives. From the moment we arrived, we were embraced with genuine kindness, serenity, and a level of care that went far beyond our expectations.
The food deserves special praise—every meal was a delight. Thoughtfully prepared, nourishing, and absolutely delicious, the cuisine perfectly complemented the retreat experience. Each dish felt like it was made with love, balancing flavor and wellness in the most beautiful way.
The staff and therapists at Zen Wellness are simply extraordinary. Their warmth, professionalism, and attentiveness made us feel supported and cared for at every step. The Ayurvedic treatments and massages were deeply healing and transformative—tailored with expertise and delivered with such compassion that each session felt like a true reset for both body and mind.
A very special mention must go to Lucy, the hotel manager, who truly elevated our entire stay. Her attention to detail, genuine care, and personal touch made all the difference. Lucy has an incredible way of making guests feel not just welcome, but truly seen and valued. Thanks to her, every day flowed effortlessly, and every request was met with grace and a smile.
The highlight of our stay was the beautiful birthday surprises they arranged for me. From thoughtful gestures to touching moments that made me feel incredibly special, it was clear that the team went out of their way to create memories I will cherish forever. Celebrating my birthday in such a peaceful, loving environment, surrounded by my friends and the Zen Wellness family, was nothing short of magical.
Zen Wellness is not just a retreat—it’s truly a sanctuary. A place where healing, joy, and connection come together seamlessly. I left feeling renewed, grateful, and already dreaming of returning. Thank you to the entire Zen Wellness team for creating such a meaningful and unforgettable experience. 💚✨
My friends and I spent seven unforgettable days at Zen Wellness in Sri Lanka, and it was truly one of the most heart-warming, rejuvenating experiences of our lives. From the moment we arrived, we were embraced with genuine kindness, serenity, and a level of care that went far beyond our expectations.
The food deserves special praise—every meal was a delight. Thoughtfully prepared, nourishing, and absolutely delicious, the cuisine perfectly complemented the retreat experience. Each dish felt like it was made with love, balancing flavor and wellness in the most beautiful way.
The staff and therapists at Zen Wellness are simply extraordinary. Their warmth, professionalism, and attentiveness made us feel supported and cared for at every step. The Ayurvedic treatments and massages were deeply healing and transformative—tailored with expertise and delivered with such compassion that each session felt like a true reset for both body and mind.
A very special mention must go to Lucy, the hotel manager, who truly elevated our entire stay. Her attention to detail, genuine care, and personal touch made all the difference. Lucy has an incredible way of making guests feel not just welcome, but truly seen and valued. Thanks to her, every day flowed effortlessly, and every request was met with grace and a smile.
The highlight of our stay was the beautiful birthday surprises they arranged for me. From thoughtful gestures to touching moments that made me feel incredibly special, it was clear that the team went out of their way to create memories I will cherish forever. Celebrating my birthday in such a peaceful, loving environment, surrounded by my friends and the Zen Wellness family, was nothing short of magical.
Zen Wellness is not just a retreat—it’s truly a sanctuary. A place where healing, joy, and connection come together seamlessly. I left feeling renewed, grateful, and already dreaming of returning. Thank you to the entire Zen Wellness team for creating such a meaningful and unforgettable experience. 💚✨