Terms of Conditions

Last updated October 30, 2023

 
 
 
AGREEMENT TO OUR LEGAL TERMS
 
We are Sen Wellness Ltd (‘Company‘, ‘we‘, ‘us‘, or ‘our‘), a company registered at 66 Wimpole St, London United Kingdom.
 
We operate the website http://www.senwellnesssanctuary.com (the ‘Site‘), as well as any other related products and services that refer or link to these legal terms (the ‘Legal Terms‘) (collectively, the ‘Services‘).
 
You can contact us by phone at +44 (0)20 7486 3373, email at [email protected] , or by mail to 66 Wimpole St, London United Kingdom, United States.
 
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (‘you‘), and Sen Wellness Ltd, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
 
Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes by updating the ‘Last updated’ date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.
 
The
Services are intended for users who are at least 18 years old. Persons under the age
of 18 are not permitted to use or register for the Services.
 
We recommend that you print a copy of these Legal Terms for your records.
 
 
TABLE OF CONTENTS
 
 
1. OUR SERVICES
 
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
 
The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).
 
2. INTELLECTUAL PROPERTY RIGHTS
 
Our intellectual property
 
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the ‘Content’), as well as the trademarks, service marks, and logos contained therein (the ‘Marks’).
 
Our Content and Marks are protected by copyright and trademark laws (and various
other intellectual property rights and unfair competition laws) and treaties in the United
States and around the world.
 
The Content and Marks are provided in or through the Services ‘AS IS’ for your personal, non-commercial use only.
 
Your use of our Services
 
Subject to your compliance with these Legal Terms, including the ‘PROHIBITED ACTIVITIES‘ section below, we grant you a non-exclusive, non-transferable, revocable licence to:
  • access the Services; and
  • download or print a copy of any portion of the Content to which you have properly gained access.
solely for your personal, non-commercial use.
 
Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced,
aggregated, republished, uploaded, posted, publicly displayed, encoded,
translated, transmitted, distributed, sold, licensed, or otherwise exploited
for any commercial purpose whatsoever, without our express prior written
permission.
 
If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: [email protected] . If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.
 
We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.
 
Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
 
Your submissions
 
Please review this section and the ‘PROHIBITED ACTIVITIES‘ section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.
 
Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services (‘Submissions’), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.
 
You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:
  • confirm that you have read and agree with our ‘PROHIBITED ACTIVITIES‘ and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
  • to the extent permissible by applicable law, waive any and all moral rights to any such Submission;
  • warrant that any such Submission are original to you or that you have the necessary rights and licences to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions; and
  • warrant and represent that your Submissions do not constitute confidential information.
You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.
 
3. USER REPRESENTATIONS
 
By using the Services, you represent and warrant that: (1) you have the legal capacity and you agree to comply with these Legal Terms; (2) you are not a
minor in the jurisdiction in which you reside
; (3) you will not access the Services through automated or non-human means, whether through a bot, script or
otherwise; (
4) you will not use the Services for any illegal or unauthorised purpose; and (5) your use of the Services will not violate any applicable law or regulation.
 
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).
 
 
 
 
4. PURCHASES AND PAYMENT
 
We accept the following forms of payment:
 
–  Visa
–  Mastercard
–  American Express
–  Discover
–  PayPal
 
 
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.
 
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorise us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct
any errors or mistakes in pricing, even if we have already requested or
received payment.
 
We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, or distributors.
 
 
5. POLICY
 
All sales are final and no refund will be issued.
 
 
 
6. PROHIBITED ACTIVITIES
 
You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.
 
As a user of the Services, you agree not to:
  • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  • Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
  • Use any information obtained from the Services in order to harass, abuse, or harm another person.
  • Make improper use of our support services or submit false reports of abuse or misconduct.
  • Use the Services in a manner inconsistent with any applicable laws or regulations.
  • Engage in unauthorised framing of or linking to the Services.
  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
  • Delete the copyright or other proprietary rights notice from any Content.
  • Attempt to impersonate another user or person or use the username of another user.
  • Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (‘gifs’), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as ‘spyware’ or ‘passive collection mechanisms’ or ‘pcms’).
  • Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
  • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
  • Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
  • Copy or adapt the Services’ software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
  • Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
  • Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorised script or other software.
  • Use a buying agent or purchasing agent to make purchases on the Services.
  • Make any unauthorised use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
  • Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavour or commercial enterprise.
 
7. USER GENERATED CONTRIBUTIONS
 
The Services does not offer users to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, ‘Contributions’). Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated in accordance with the Services’ Privacy Policy. When you create or make available any Contributions, you thereby represent and warrant that:
  • The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
  • You are the creator and owner of or have the necessary licences, rights, consents, releases, and permissions to use and to authorise us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms.
  • You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms.
  • Your Contributions are not false, inaccurate, or misleading.
  • Your Contributions are not unsolicited or unauthorised advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
  • Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libellous, slanderous, or otherwise objectionable (as determined by us).
  • Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
  • Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
  • Your Contributions do not violate any applicable law, regulation, or rule.
  • Your Contributions do not violate the privacy or publicity rights of any third party.
  • Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
  • Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
  • Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.
Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.
 
8. CONTRIBUTION LICENCE
 
 
You and Services agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).
 
By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.
 
We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.
 
 
 
 
 
 
9. THIRD-PARTY WEBSITES AND CONTENT
 
The Services may contain (or you may be sent via the Site) links to other websites (‘Third-Party Websites’) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (‘Third-Party Content’). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.
 
 
 
10. SERVICES MANAGEMENT
 
We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.
 
 
11. PRIVACY POLICY
 
We care about data privacy and security. Please review our Privacy Policy: https://www.senwellnesssanctuary.com/privacy-policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United Kingdom. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United Kingdom, then through your continued use of the Services, you are transferring your data to the United Kingdom, and you expressly consent to have your data transferred to and processed in the United Kingdom.
 
 
 
 
12. TERM AND TERMINATION
 
These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
 
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
 
13. MODIFICATIONS AND INTERRUPTIONS
 
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We also reserve the right to modify or discontinue all or part of the Services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.
 
We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.
 
14. GOVERNING LAW
 
 
These Legal Terms are governed by and interpreted following the laws of the United Kingdom, and the use of the United Nations Convention of Contracts for the International Sales of Goods is expressly excluded. If your habitual residence is in the EU, and you are a consumer, you additionally possess the protection provided to you by obligatory provisions of the law in your country to residence. Sen Wellness Ltd and yourself both agree to submit to the non-exclusive jurisdiction of the courts of __________, which means that you may make a claim to defend your consumer protection rights in regards to these Legal Terms in the United Kingdom, or in the EU country in which you reside.
 
15. DISPUTE RESOLUTION
 
 
 
Informal Negotiations
 
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a ‘Dispute’ and collectively, the ‘Disputes’) brought by either you or us (individually, a ‘Party’ and collectively, the ‘Parties’), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.
 
 
Binding Arbitration
 
 
Any dispute arising from the relationships between the Parties to these Legal Terms shall be determined by one arbitrator who will be chosen in accordance with the Arbitration and Internal Rules of the European Court of Arbitration being part of the European Centre of Arbitration having its seat in Strasbourg, and which are in force at the time the application for arbitration is filed, and of which adoption of this clause constitutes acceptance. The seat of arbitration shall be London, United Kingdom. The language of the proceedings shall be English. Applicable rules of substantive law shall be the law of the United Kingdom.
 
Restrictions
 
The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilise class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
 
Exceptions to Informal Negotiations and Arbitration
 
The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorised use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.
 
 
16. CORRECTIONS
 
There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
 
17. DISCLAIMER
 
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORISED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGEMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
 
18. LIMITATIONS OF LIABILITY
 
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
 
19. INDEMNIFICATION
 
You agree to
defend, indemnify, and hold us harmless, including our subsidiaries,
affiliates, and all of our respective officers, agents, partners, and
employees, from and against any loss, damage, liability, claim, or demand, including
reasonable attorneys’ fees and expenses, made by any third party due to or
arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
 
20. USER DATA
 
We will maintain
certain data that you transmit to the Services for the purpose of managing the
performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups
of data, you are solely responsible for all data that you transmit or that
relates to any activity you have undertaken using the Services. You agree
that we shall have no liability to you for any loss or corruption of any such
data, and you hereby waive any right of action against us arising from any such
loss or corruption of such data.
 
21. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
 
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
 
 
22. CALIFORNIA USERS AND RESIDENTS
 
If any complaint
with us is not satisfactorily resolved, you can contact the Complaint
Assistance Unit of the Division of Consumer Services of the California
Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N
112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916)
445-1254.
 
 
23. MISCELLANEOUS
 
These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.
 
 
24. CONTACT US
 
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
 
Sen Wellness Ltd
66 Wimpole St
London United Kingdom
Phone: +44 (0)20 7486 3373
 
Sen Wellness Sanctuary
Excellent
4.7
Based on 165 reviews
Janine van der M.
Janine van der M.
Situated between two bodies of water, a tranquil lagoon on the one side, and the powerful Indian ocean on the other, Sen Wellness Sanctuary is an oasis of tranquility, a place to slow down and connect with nature and yourself. I spent three weeks in this beautiful hideaway and thoroughly enjoyed my stay, including morning and evening meditation and breath work, daily yoga practice, personalised ayurvedic treatments and delicious, freshly prepared meals. I am immensely grateful to the friendly, dedicated and highly professional staff as well as all the beautiful people I was fortunate enough to meet during my time at the retreat. Deep nourishment of body, mind and spirit and a truly unforgettable experience.
Hima A.
Hima A.
Spent 7 days in this beautiful Sanctuary, and highly recommend. Dr Udari is incredible and the treatments truly made a difference. All the staff are so helpful, kind and responsive, from the manager Antonio, Francis and Tseyang and the therapists SenWellness is a true Ayurvedic retreat.
Eugene P.
Eugene P.
One of the best vacations I ever had.I’ve been just meditating, doing yoga, breathwork and Ayurvedic treatments without touching my phone for a week.The sanctuary is a collection of very well thought out spaces: huts, main lounge, yoga room, pool, beach…Beach is in the natural preserve, where sea turtles come to lay eggs. No one around. Don’t swim in the ocean though, undercurrents are very dangerous here.The vibe is amazing, staff and service are superb and second to none.Definitely going to come back again.
pia
pia
What a wonderful discovery! The retreat was so much more than we expected - on so many levels. Great yoga, excellent ayurvedic therapy and treatments, really good food - and amazing company. What a wealth of experiences we have taken home with us. Sam and his team were very kind and attentive and the other participants were all so special and warm hearted. We recommend this sanctuary to anyone who wants to enrich their lives and move forward.
cindy F.
cindy F.
A uniquely magical experience. From the moment you leave your shoes by the lotus pool to receive the warm welcome of a garland and king coconut, a sense of kindness and care envelops you.This is heartfelt. Every dish you eat is prepared with a knowledge of what will nourish your body and soul. Every treatment is administered by skilled practitioners who have taken the trouble to understand your individual physical and emotional state and to restore balance and harmony from the inside out.The sounds of this stunning enclave, hidden away down a winding track where peacocks strut and monkeys gambol, are those that evoke both stillness and awe. The sea declares its majesty and power on a peerless beach that nesting turtles call home. The constant and gentle swish of the lagoon and rustle of the trees that bound this space in natural seclusion, soothe and transport you to a deep place of calm.This is one of nature’s sacred spaces.Respect and honour for this is the ethos that guides life in this beautiful oasis which shines from the hearts of the remarkable team. Skilled in so many arts from Ayurvedic medicine and therapy, yoga, reiki, sound healing and, with simplicity and grace, a level of hospitality and care that is humbling.The mishap or the unusual request is met with unruffled efficiency. (My glasses broke and instead of facing a week in a blur and the prospect of navigating an airport when scarcely able to read a sign, an impeccably restored pair of spectacles was returned to me in the shortest possible time - leaving me to wonder if an optician had been spirited out of a ring or a lamp!)My experience at Sen Wellness will be an abiding memory. I will carry away in my heart the echo of the sea, the voices and faces of beautiful people who made such a soulful sojourn possible with huge gratitude to everyone of them for all the skill, knowledge, compassion and care that were the key ingredients of this delightful interlude.(And on the subject of ingredients, I will also carry away the tantalising Sen Wellness cookbook, so the adventure continues…)
Sarah S.
Sarah S.
Sen Wellness Centre is a truly magical place. I came here in need of healing and I found it. The staff are incredible. The treatments are incredible. The food is incredible. The rooms are incredible.
Chithrananda De A.
Chithrananda De A.
Me and my wife spent three nights at the Sen Welness sanctuaryWell managed place , both Ayurvedic doctors and therapists are excellentExcellent food and service by all teams who involvedExcellent hospitality and great support by the manager TonyBoth yoga teachers Sandya and Anna are excellent , we both enjoyed all sessions from beginning until end.We both enjoyed though out our stay,Food , yoga , excellent Ayurvedic treatment (best compare to what we had in the past in many other places and countries ) We will come backSarah and Chithrananda De Alwis
Nerea C.
Nerea C.
Arrive to the Sen Wellness Sanctuary is like to get into a piece of heaven. It’s much more than a place to relax, it’s a truly and deep journey. It awakes your feelings, heals your emotions and takes care of you nourishing from the amazing treatments to the delicious food.Surrounded by the purest nature, you will find calm and joy in this place. The yoga classes and the meditations were such an experience, all the activities were part of the learning and all the staff is the best you can imagine: kind, warm and with such a good energy.Sometimes you have to slap yourself to check that you are not dreaming. It’s such a magical place that you won’t leave never. It’s just possible to be grateful and hope to come back again.
abrar “Abrar” M.
abrar “Abrar” M.
Had the pleasure spending 10 days golden summer retreat , i cam all the way from Saudi arabia with open heart , However, the experience exceed my expectation.The resort well decorated full with love , peace and care .Antonio with his hospitality and his smile takes the experience to another level.Sam and Frances no word can describe the love and passion they have 🦋.The treatment team and the Doctor gave us all the attention and treatment team was amazing.Many thanks for all people who work at the kitchen and especially for the chef the food was delicious and healthyThank you Sam for this beautiful place and community.Definitely i will come back again and again to recharge my self and soul with love and peace 💓🦋
Adel H.
Adel H.
Had the pleasure spending two weeks at Sen Wellness. My wife and I had the best of time there with all starting from Sam, Frances, Antonio and the whole team. The treatment team the doctors gave us all the attention and treatment team were great. Rasanga was extra fantastic. Will come back again.
Angmo A.
Angmo A.
I visited last year December in the end of my second trimester and it was probably the best decision I took . The retreat and personalised treatments were exactly what my body needed after working non stop through the year.The staff was very professional and the therapists were knowledgeable and prolly the best Iv experienced in my extensive travels across the world. The food was nutritious and flavoursome. The space was like a sanctuary for us like minded souls who had all gathered there to heal our bodies and minds.The rooms were beautifully and very thoughtfully done up. We absolutely loved our little cabana and loved walking on the private stretch of beach every day. All in all everything was top notch and we hope to be able to return someday again. Special mention to Dr Sam and Sudheera for arranging everything so seamlessly .
Sifra S.
Sifra S.
I stayed at Sen for a 10 day signature retreat at the end of April/beginning of May and it was an absolutely life changing experience for me. If you are contemplating this and if you are able to go, I would definitely highly recommend just booking and going for it! It's the best gift you can give yourself.I set the expectations bar quite low since I was in deep grief after losing my partner 2 years earlier. I was heartbroken, traumatised, depressed and just completely worn out and in dire need of a shift. I booked this trip as some sort of last resort and was hoping to come away with at least some more energy.And boy, did it deliver. The location, the place itself, all members of the staff, and the immersion in nature are simply amazing. The treatments are great, the food is awesome and the vibe is oh so relaxed. The communal table was filled with laughter and lovely chatter at each delicious meal. The attention to detail and just the care of everyone working at Sen is truly amazing and very healing.You feel carried while you are there, not having to worry about what you'll prepare for dinner or booking a treatment, everything is arranged for you. You just have to decide what you'll wear to yoga and then you simply show up to yourself and to nature.I felt very much at ease being there on my own. Everyone lets each other be so if you want to spend time alone you absolutely can, but you can always join others at the pool or for an excursion if you feel like it. It never felt off or weird, it al just flowed naturally for everyone who was there.After a few days I started feeling a shift and really properly started feeling relaxed and at ease for the first time in ages. The excellent massages, my wonderful cabana room, the food, watching turtles hatching on the beach, the care of the doctors, resort manager and waiting staff, it was all heart warming and oh so powerful.When you are there everything is taken care of for you but thankfully I left with many tools on how to take things forward. Being able to sample various yoga and meditation styles and rituals gave me the bearings to integrate this more in my busy day to day Western life. I left with a new mindset, wonderful memories and more energy than I had in years. I'm now, two months later, still committed to following the Ayurvedic lifestyle guidelines as I feel a lot more relaxed, energetic and at ease in general.Thank you, Sen! I'm looking forward to coming back sometime soon to freshen up and rebalance again.Sifra
Rebecca T.
Rebecca T.
An experience that changed me forever!I can't even begin to thank Sen Wellness enough. I came to this retreat with the will to change, and it is here that I learned to inhale what's good for me, exhale all the toxins and past traumas, and let my body breathe and be free. Living in a nature reserve helped me reconnect with nature and overcome my fear of animals and insects. In this place, I found the link between my body and mind and reconnected on all levels.The treatments and medicines definitely aided in the healing process, and the food was nourishing for both the body and soul. The staff were phenomenal, and I can't thank them enough. Special thanks to Francis, who listened and took care of every detail, Irina, who made me fall in love with yoga, and all the professional therapists, especially Tini, whose smile brightened my day and whose positive energy boosted me into becoming a happier person.So much love for this place.Rebecca
Ute K.
Ute K.
My recent stay at the Sen Wellness Sanctuary in Sri Lanka was an extraordinary experience that exceeded all my expectations. From the moment I arrived, I was welcomed with warm smiles and exceptional service by the friendly staff, who went above and beyond to make my stay comfortable and memorable.The Sanctuary is nestled in a beautiful natural setting, with lush greenery and a stunning beach just a stone's throw away. Each morning, I woke up to the soothing sounds of nature, feeling completely rejuvenated and at peace.The cuisine at Sen Wellness Sanctuary was a highlight of my stay. The delicious local dishes, prepared with fresh, organic ingredients, were a true delight for the senses. Every meal was a culinary adventure, showcasing the rich flavors of Sri Lankan cuisine.The personalized Ayurveda treatments were simply outstanding. The expert practitioners took the time to understand my individual needs and tailored the treatments to promote healing and wellness. The therapies were not only incredibly relaxing but also highly effective, leaving me feeling revitalized and balanced.Adding to the holistic experience were the blissful meditation sessions and professional yoga classes. The meditation sessions provided a deep sense of tranquility, helping me to connect with my inner self and achieve a state of complete relaxation. The yoga sessions, led by a highly skilled instructor, were both invigorating and restorative, accommodating all levels of experience and enhancing my overall well-being.Overall, my time at Sen Wellness Sanctuary was a perfect blend of relaxation, natural beauty, and holistic healing. I highly recommend this sanctuary to anyone seeking a transformative and blissful retreat in Sri Lanka. I can't wait to return!
Marylyn W.
Marylyn W.
I visited Sen Wellness for the spring awakening retreat in early April this year.The retreat was very rejuvenating and I got to meet amazing women who had joined the retreat.It is my second time to visit the Sanctuary and I can't begin to explain how peaceful, rejuvenating the surroundings are.The diet follows Ayurvedic principles, mainly vegan, and vegetarian lots of herbs and indigenous vegetables. Good for the digestive system. You can immediately feel the difference.The spa treatments are very good too, I specially enjoyed the herbal steam bath.A very special thank you for the manager Sanath. He was very quick to solve any problems issues that arose and always followed up to ensure that the guests were satisfied and happy.The staff in general are extremely polite, attentive and very kind. As a solo traveller, this Sanctuary will make you feel at home.Hope to be back soon.!
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