For the purposes of the Data Protection Act 1998, Sen Wellness (‘us’ or ‘we’) is the ‘data controller’ (the person who is responsible for and controls the processing of, your personal data).
Sen Wellness shall obtain personal data about you (such as your name and email address) whenever you submit an enquiry online or subscribe to our newsletter. For example, we shall obtain your personal data when you sign up to join our email list or buy our services. In the case that you use our services we may take a brief medical history, to assist us in supporting you medically. If you use our services, we shall retain your personal data for the time you are our client, or until the point that you opt out.
How we use your personal data
We shall use your personal data for the following purposes:
- to identify you and any accounts you hold with us;
- to fulfil your order;
- marketing—see ‘Marketing and opting out’, below;
- fraud prevention and detection;
- billing and order fulfilment;
- to notify you of any changes to this website or to my services that may affect you;
- security vetting; and
- improving our services.
Marketing and Opting out
If you have given permission, we may contact you by email about our services, promotions and special offers, that may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt out at any time. See ‘Your rights’, below for further information.
Disclosure of your personal data
We may disclose your personal data to law enforcement agencies in connection with any investigation to help prevent unlawful activity.
Keeping your data secure
We shall use technical and organisational measures to safeguard your personal data, for example, we restrict access to your data and any personal details held are encrypted.
While we shall use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.
Your rights as a data subject
You have the right, subject to the payment of a small fee to request access to personal data that we may process about you. If you wish to exercise this right, you should:
- put your request in writing;
- include proof of your identity and address (e.g. a copy of your driving license or passport, and a recent utility (dated in the last 3 months) or credit card bill); and
- specify the personal data you want access to.
You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:
- put your request in writing;
- provide us with enough information to identify you; and
- specify the information that is incorrect and what it should be replaced with.
You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, you should:
- click on the ‘unsubscribe’ button in an email we send to you; or
- put your request in writing (an email sent to [email protected] with a header that says ‘Unsubscribe’ is acceptable);
- provide us with enough information to identify you (e.g. your full name); and
- if your objection is not to direct marketing in general, but to direct marketing by a particular channel (e.g. email), please specify the channel you are objecting to.
Complaints or Queries
We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints that we receive about this very seriously. We encourage you to bring it to our attention if you think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the email address below.
If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office as the statutory body which oversees data protection law – www.ico.org.uk/concerns
We welcome your feedback and questions. If you wish to contact us, please send an email to [email protected]